Now
people in and outside any region or caste and creed wants to fly
high. Nowadays people pack their baggage fast and want to move
outside the regions and want to be in clouds and enjoy their
livelihood. But the service given by the aviation consulting is so
miserable nowadays that if you get good service you think you have
won a lottery. Now the airline companies have a lot of challenges and
they can do good work with the help and support of good commission
but there are some challenges which can be overcome only good staff
and physical support of fellow employees. Airline
consulting
is the mirror of long lasting relationship with the customer.
Now
airline consulting are making big progress and achievement in the
field of civil aviation but some of the dramatic changes are required
and progress and development are taking place on the large scale. Now
aviation
consulting
is the mirror of good services
1)
Get management in direct contact with the customer
Now
the management can take their decisions taking in ac the past
experience and they can have a knowhow of the greatest achievement
and they can give the guidance to the fellow employees. Now public
relation officer works as the intermediary between aviation
consulting and the fellow customers. Now the public relation officer
can contact the public and know what they are demanding from the
aviation ministry and what are the requirements to produce a good
standard of service to the people. Now you can find a lot of people
on the air flight production house and from their you can know from
the people what problems they are facing and what can be done to
overcome such a disastrous situations.
2)Get
the customers involved in creating customer service standards
now
you can randomly make a survey and put all your brain inputs in
knowing what the customers wants. Long discussions and just
dramatical representation is not necessary in the meeting but you can
create a market survey by meeting people and know what they enjoy
while travelling by air-bus and what they require during the course
of their trip.
3)Get
employees involved in planning and implementing customer service
standards.
Now
the employees know what works for the company what decisions should
be taken so that company progresses. What key factors to be involved
while doing things the right way. Now involve the customer in
planning,decision making and implementing any standard reforms.
4)Leadership
must show everyone customers service is the priority
Now
the leaders will do everything to deliver the goods and the top
management will help to give organized team work and work for the
development of the company.
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